The following is SEACOM’s Acceptable Use Policy (“AUP”) for the use of SEACOM’s Services by Customer and its Users. The Customer hereby agrees to adhere to this AUP, and to formally communicate this AUP to users of the Customer’s Services obtained from SEACOM.
For the purposes of this AUP, the following terms shall have the meanings assigned to them below, namely:
Capitalized terms not defined herein shall have the meanings given to them in the MSA.
All Customers of SEACOM must read and comply with this Acceptable Use Policy and, where such Customers provide services to their own users (e.g. resellers or downstream service providers), take all reasonable steps to ensure that their own users are aware of and comply with this Acceptable Use Policy or an acceptable use policy with terms the same or substantially similar to this Acceptable Use Policy, including, where necessary, terminating access for any such users who do not comply with the Acceptable Use Policy. Where the context requires references to “Customer” in this Acceptable Use Policy will be deemed to include the Customer’s users or customers.
By using any of the Services, a Customer acknowledges that it has read, understood and agrees to comply with the Acceptable Use Policy. Customers must also ensure that the terms under which they provide services to their own users require that each such user acknowledges that they have read, understood and agreed to abide by this Acceptable Use Policy or an acceptable use policy with terms the same or substantially similar to this Acceptable Use Policy. Breaches of the Acceptable Use Policy by a user who obtains access via a Customer (e.g. resellers or downstream service providers) will also be considered to be a breach of the Acceptable Use Policy by that Customer.
Each Customer must report to SEACOM by e-mail to firstname.lastname@example.org any violations of the Acceptable Use Policy promptly after first becoming aware of such violation and shall provide all reasonable assistance to SEACOM to investigate and resolve any reported claims, complaints and/or problems arising out of the Services.
Customers must immediately report to SEACOM by e-mail to email@example.com any network issue that might compromise the stability, continuity or security of the Services. Customers must co-operate with SEACOM and any properly authorised law enforcement or regulatory authority or body to investigate claims of criminal, illegal or other inappropriate behaviour.
Any complaints or enquiries regarding any breach of the Acceptable Use Policy should be sent by e-mail to firstname.lastname@example.org.
The Customer and/or a User may use SEACOM’s Services for any legal activity that:
The following are unacceptable uses of SEACOM’s Services:
SEACOM reserves the right to monitor usage on the Customer’s Services, but is under no obligation to do so.
Should it be discovered or otherwise determined that the Customer or a User is utilizing the Customer’s Services for an unacceptable use (as set out above) then, in its sole discretion, SEACOM may suspend use by the Customer or that User of the Customer’s Services without prior notice until such time as the unacceptable use has ceased and the User has given SEACOM a written undertaking (to SEACOM’s satisfaction) that the User shall take all such steps as are required to ensure that such unacceptable use does not re-occur. Notwithstanding the foregoing, SEACOM may take any other action which it deems appropriate against the Customer or a User for any violation hereof, which action may include (without limitation) the termination of the Customer’s Services to that User, or the termination of the SEACOM’s Services to the Customer.
SEACOM reserves the right to, where feasible, implement technical mechanisms to prevent any violation of the Acceptable Use Policy. In addition, SEACOM reserves the right to charge the Customer to cover administrative costs associated with the prohibited activities of the Customer including, but not limited to, recovery of the costs of identifying offenders and removing them from or discontinuing providing them Service, in an amount (i) equal to SEACOM actual expenses incurred in preventing or responding to such activity, or (ii) up to EUR 10000, whichever is greater.
While SEACOM reserves the right to edit or remove any content that it deems to be in breach of the Acceptable Use Policy or is otherwise harmful or offensive, SEACOM does not intend to review, monitor or control content sent or received by Customers using the Services unless required by law and accordingly SEACOM accepts no responsibility or liability to Customers or any other person for the content of any communications that are transmitted by or made available to Customers or their users, regardless of whether they originated from the SEACOM Network or the Services.
In no event shall SEACOM be liable to any user of its Services (Customer or end user) nor any third party for any direct, indirect, special or consequential damages for actions taken pursuant to this AUP, including, but not limited to, any lost profits, business interruption, loss of programs or other data, or otherwise.