SEACOM IS ACTIVATING RESTORATION AND AUGMENTING NETWORK DIVERSITY ON THE BACK OF THE MARINE OUTAGE ON THE SEACOM SUBSEA CABLE – 13 APRIL 14:00 GMT
SEACOM has been able to activate additional diverse capacity to its network today and as a result are starting to provide linear transmission customers with restoration capacity on a first come first serve basis. All customers whose service is being restored are being contacted directly to advise them of the status.
SEACOM has also augmented its managed services platform with additional links so as to alleviate congestion and improve latency, as traffic on this platform has spiked due to the marine outage on the SEACOM Subsea Cable. Work will continue to bring further capacity into the managed services platform with a view to ensuring that network service quality is back to normal soon.
As communicated previously, SEACOM is experiencing a service-affecting outage on the SEACOM Subsea Cable System. The marine fault is located slightly west of Djibouti in the Red Sea and occurred on the 8th April 19:00 GMT.
The repair vessel is currently in port loading spares and acquiring the necessary permits to implement repair work. A more formal repair date will be confirmed once permits have been received. As this is a subsea outage, expected down time is 3 to 6 weeks.
SEACOM continues to monitor the situation closely and will provide necessary updates as warranted.