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THE SEACOM SUBSEA CABLE IS EXPERIENCING A SERVICE-AFFECTING OUTAGE – 11 APRIL 09:00 GMT

THE SEACOM SUBSEA CABLE IS EXPERIENCING A SERVICE-AFFECTING OUTAGE – 11 APRIL 09:00 GMT

SEACOM is experiencing a service-affecting outage on the SEACOM Subsea Cable System. The marine fault is located slightly west of Djibouti in the Red Sea and occurred on the 8th April 19:00 GMT.

 

SEACOM is currently working to establish restoration options for those customers who have requested it. The repair vessel is currently in port loading spares and acquiring the necessary permits. A repair date will be confirmed once permits have been received.

 

The impact of the incident is that all linear transmission traffic on the east coast of Africa to and from Europe will be affected.  Customers with IP or other managed network services will remain unaffected but could experience higher latencies with possible degradation of service, as traffic will predominantly be routed over SEACOM’s WACs transmission links on the west coast of Africa, as well as on SEACOM’s network to Asia gateways.

 

SEACOM continues to monitor the situation closely and will provide necessary updates as warranted.